Appointments

Appointments System

The Moat House Surgery runs a telephone triage appointment system. This means that when you call the receptionist will ask if you feel you need to be seen today.  If you feel you need to see a doctor today you will be placed on a call back list and a clinicaian will call you back to discuss your illness or query. They will then decide, in discussion with you, the best course of action. 

It may be that your problem can be dealt with over the telephone and an appointment is not required.  If they feel you need to be seen they will make you an appointment for that day with the most  appropriate person. You can call the appointment lines (01487 824207 Option or 01487 824033) between 8:00-1:00 and 2:00 -4:00 and a doctor will be available all day to speak to you.  We aim to return your call within a maximum timescale of 30-45 mins but at peak times you may need to wait slightly longer.

If you wish to see a specific doctor you are able to call the appointment lines and book an appointment up to two weeks in advance.  If you have an ongoing health issue we would encourage you to try and see the same doctor to maintain continuity of care. If you have pre-booked an appointment please do all you can to keep it or call in advance to cancel. Appointments are in short supply and your appointment could be used by someone else who needs to be seen.

We do have some "Early Bird" appointments available at 7.40 and 7.50. These appointment are ALL pre-bookable only appointments. Early bird appointments are available each day but not all with the doctor.  Some early appointments are now available for the nurse or Health Care Assistant. Please call the appointments line (option 1)  to book an Early Bird appointment.

Nurses appointments are available on the day and some available up to 14 days ahead. Our nurses are trained to deal with a wide range of ailments including:- asthma, heart disease, medication and contraceptive reviews, wound dressings, ear syringing, new patient registrations and minor illness.

We have a daily blood-taking clinic, run by a phlebotomy trained health care assistant, these are by appointment only and need to be pre-booked.

If the receptionist is unavailable or over a bank holiday period, you will hear a recorded message. This will notify patients when the line is next open. If you need to speak to a doctor urgently during times that the surgery is not open you will automatically be put through to the out of hours doctors.

All patients are reminded that they do need an appointment to see a doctor and nurse.

A number of appointments can be made via the internet  – you will need to contact the surgery to obtain various access codes, but once this is set up you can make an appointment through your computer without contacting the surgery direct. Please ask the receptionist for ACCESS information by phoning 01487 822230 or asking at the front desk. You will be given a sheet of access codes and instructions to register for the first time. You can make appointments by the internet by clicking on the "Book GP Appointments EMIS" via the website Patient UK

Telephone Consultations

It might be that you have a concern or query that you feel does not require a face to face consultation.

If this is the case you can telephone the surgery on 01487 822230, press option 1 and ask a doctor or nurse to phone you back.

If you require a telephone consultation with a specific doctor please state this clearly to the receptionist at the time of calling. You will be given an estimated time for a call back.  Please bear in mind that the doctor will endeavour to call you as close to this time as possible but, if their surgery is running late the time may vary slightly.

Home Visits

A doctor will visit you at home if you are too ill to come to the surgery.

Please try to request a visit before 11.00am if possible. You will be placed on the call back list and a doctor will call you to discuss your health issues.  They can then decide if the visit is routine or urgent.

Routine home visits will take place between 12:30 and 14:30.

Extended Access Hubs

NOW AVAILABLE - Evening and Weekend appointments with West Cambs Federation

The Moat House Surgery is a member of the West Cambs Federation. This is an organisation which has been set up to provide additional services to the patients of practices in Huntingdon, the Fens and surrounding villages. Patients of our practice are now able to book routine appointments to be seen by doctors, nurses and healthcare assistants in the evenings and at weekends in Extended Access Clinics

These appointments are being provided at 5 different surgeries across the area to make it as accessible as possible for all patients. The clinics are as follows:

  • Acorn Surgery, Oak Drive, Huntingdon.
  • Brampton & Alconbury Surgeries.
  • Buckden Surgery, Mayfield. Buckden. 
  • Cornerstone Surgery, Elwyn Road, March. 
  • Cromwell Place Surgery, Cromwell Place, St. Ives.

You can make an appointment, that suits you best, at any of the sites - not just the one nearest to your home. 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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