Do It Online


Is your telephone call to the Surgery on a Monday urgent?

Mondays are our busiest days and if your request is non-urgent we would kindly ask that you call on another day of the week



d link

Moat House Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here:


For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.


The symptom checker will ask you a number of questions to help to identify your problem.


The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.


If your outcome indicates that an appointment is required, you simply click on the request appointment link.


Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).


The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.


You can even download the App via Google Play and Apple store


20 MARCH 2020



If you are having to self-isolate at home and require a "sick note" click on the link below to request an Isolation Note from NHS 111

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

NHS 111 online coronavirus service -

Only call 111 if you cannot get help online.


Coronavirus national emergency

We are no longer making routine face to face appointments

Unfortunately, due to the unprecedented coronavirus national emergency and following the latest government advice we are now longer booking routine face-to-face appointments. This is for the safety of both our patents and our staff. Instead we are offering an enhanced telephone service from clinicians.

If you would like to receive a phone call please ring 01487 822230 (8am to 6pm, Monday to Friday) or alternatively you can contact us with non-urgent queries via email on

We will still see patients where it is clinically essential, after we have done a telephone assessment.

We are working to keep all of our patients as safe as we can. This means "remote by default" including phone and email contact.

The dispensing of repeat medications will continue as usual. Please arrange for someone else to collect your prescription if you have any respiratory symptoms or feel unwell.

Appointments for INR and blood tests will continue as normal for now however you must not attend if you have any symptoms of fever (temperature), cough or other new respiratory symptoms. Please ring the Surgery to discuss your blood test appointment if you have any symptoms.

For further advice about coronavirus and how you can prevent the spread please read the advice on NHS 111. This link also takes you to the NHS 111 online service which you should use if you are concerned that you might have symptoms of the cornavirus


Tips for staying at home

It's important to stay at home to stop coronavirus spreading.


  • try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health condition
  • ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them
  • sleep alone if possible

  • regularly wash your hands with soap and warm water for at least 20 seconds

  • try to stay away from older people and those with long-term health conditions

  • drink plenty of water and take everyday painkillers, such as paracetamol and ibuprofen, to help with your symptoms


  • do not have visitors (ask people to leave deliveries outside)
  • do not leave the house, for example to go for a walk, to school or public places

Please go to for self-isolation advice/tips

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

NHS 111 online coronavirus service -

Only call 111 if you cannot get help online.



GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website