Welcome to The Moat House Surgery
The Moat House Surgery is committed to providing a high standard of medical care in a friendly caring atmosphere. We work closely together as a team, and this site is designed to help you get the best out of the services that we offer.
Coming to the surgery for the first time
If you arrive by car or on foot please enter the building by the main entrance. You will find two patient toilets immediately to your right (we also have a disabled access toilet near the consulting rooms).
The reception desk is accessed via a door into a privacy area, we would ask patients to check that a patient isn’t already at the desk before entering this area. The receptionist will ask you to wait in the foyer if they already have someone at the desk to maintain confidentiality/privacy.
Self Booking in machine
You do not have to go the reception desk to acknowledge that you have arrived for an appointment. We do have a self booking in machine which is very easy to use. The machine requires you to touch the screen to confirm your day and month of birth and gender.
It will not be able to find your appointment if you are over 20 minutes late and you will need to speak to a receptionist on that occasion.
If you do not say you are here the doctor will not call your name and you will miss your appointment.
PLEASE NOTE THAT WHEN BOOKING APPOINTMENTS ONLINE, ONLY THE AVAILABLE APPOINTMENTS WILL SHOW. IF A SPECIFIC DOCTOR IS NOT LISTED THEY HAVE NO AVAILABLE APPOINTMENTS AT THE MOMENT AND YOU WILL NEED TO LOOK AGAIN TOMORROW OR CONTACT THE SURGERY DIRECTLY.
(Site updated 24/12/2019)