Message from Moat House Surgery

DUE TO THE CORONAVIRUS PANDEMIC

2020 FLU CAMPAIGN IS GOING TO BE DIFFERENT

We are still in the process of sending flu appointment letters out, so please don’t worry if you haven’t received one yet.

Due to the number of vaccinations performed during these clinics we ask that you read below and follow the recommendations.

Please check your appointment letter for the location of your appointment as we will be doing some of them at the Resource Centre, Warboys.

Please ensure that:

• Due to social distancing guidelines, you arrive at the time stated on your letter. If you cannot make the assigned time, please contact the surgery now so we can make you another appointment.

• You attend your appointment with the top of your arm easily accessible up to your shoulder.

• We have 2 different vaccinations to give depending on your age. If a family member falls into a different age category it may not have been possible to invite you to the same clinic.

• If a member of your household has a blood or clinic appointment before the end of November they will have their vaccination during this appointment and may not receive a letter.

• Please let us know if you do not want to receive the flu vaccination this year by calling the surgery.

• IF YOU ARE UNWELL ON THE DAY OF YOUR APPOINTMENT - DO NOT ATTEND. Call 01487 822230 when you are better to organise another appointment.

Many thanks for your co-operation

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PATIENTS 

PLEASE COULD WE ASK YOU TO WEAR A FACE MASK OR FACE COVERING WHEN ATTENDING THE SURGERY

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 PATIENTS - PLEASE CONSIDER...

Is your telephone call to the Surgery on a Monday urgent?

Mondays are our busiest days and if your request is non-urgent we would kindly ask that you call on another day of the week

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ADVICE FOR PARENTS

Please see the link below

Advice for Parents

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DOCTOR LINK

Moat House Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here:

https://app.doctorlink.com/moathousesurgery/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

You can even download the App via Google Play and Apple store

COVID 19 WARBOYS UNITES

This is a group of volunteers and local businesses aimed to help those who need it most when they are unable to leave the house during the virus pandemic.  Help is for those in the vulnerable category who are having to self-isolate and NHS workers.  This includes: -

• Over 70s;
• Pregnant;
• NHS workers;
• Those with underlying health conditions;
• Those with disabilities.

The group aims to help with shopping, delivery, prescriptions, pet care and friendly chat pairing,

For more information please visit the website: -

https://www.ciconi.net/warboysunite/welcome.aspx?ReturnUrl=/warboysunite/&fbclid=IwAR07U926Vj8Qoh7lAcp69g0BPBKyEo2OZzlUH4_c5BQTDqmo2e3hq_rtHNU

Telephone: 01487 710555 - Option 2

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments (not currently available due to Covid-19), order repeat prescriptions, view your GP medical record and more.

If you already use the Moat House Surgery online service you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'

20 MAY 2020

PLEASE BE ADVISED THAT IF YOU OR ANY MEMBER OF YOUR HOUSEHOLD HAVE SYMPTOMS OF COUGH, TEMPERATURE OR LOSS OR CHANGE IN SMELL OR TASTE 

DO NOT COME TO THE SURGERY

If you are having to self-isolate at home and require a "sick note" click on the link below to request an Isolation Note from NHS 111

https://111.nhs.uk/isolation-note/

Only call 111 if you cannot get help online.

GP ROUTINE APPOINTMENTS SUSPENDED

Coronavirus national emergency

We are no longer making routine face to face appointments

Unfortunately, due to the unprecedented coronavirus national emergency and following the latest government advice we are now longer booking routine face-to-face appointments. This is for the safety of both our patients and our staff. Instead we are offering an enhanced telephone service from clinicians.

If you would like to receive a phone call please ring 01487 822230 (8am to 6pm, Monday to Friday) or alternatively you can contact us with non-urgent queries via email on moat.house@nhs.net

We will still see patients where it is clinically essential, after we have done a telephone assessment.

We are working to keep all of our patients as safe as we can. This means "remote by default" including phone and email contact.

The dispensing of repeat medications will continue as usual. Please arrange for someone else to collect your prescription if you have any respiratory symptoms or feel unwell.

Appointments for INR will continue as normal for now however you must not attend if you have any symptoms of fever (temperature), cough or any loss or change in sense of smell or taste.   

For further advice about coronavirus and how you can prevent the spread please read the advice on NHS 111. This link also takes you to the NHS 111 online service which you should use if you are concerned that you might have symptoms of the cornavirus

https://111.nhs.uk/covid-19

ADVICE FOR SELF-ISOLATION

Tips for staying at home

It's important to stay at home to stop coronavirus spreading.

Do

• ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them

• sleep alone if possible

• regularly wash your hands with soap and warm water for at least 20 seconds

• try to stay away from older people and those with long-term health conditions

• drink plenty of water and take everyday painkillers, such as paracetamol and ibuprofen, to help with your symptoms

Welcome to The Moat House Surgery

The Moat House Surgery is committed to providing a high standard of medical care in a friendly caring atmosphere. We work closely together as a team, and this site is designed to help you get the best out of the services that we offer.

Coming to the surgery for the first time

If you arrive by car or on foot please enter the building by the main entrance.  You will find two patient toilets immediately to your right  (we also have a disabled access toilet near the consulting rooms).

The reception desk is accessed via a door into a privacy area, we would ask patients to check that a patient isn’t already at the desk before entering this area. The receptionist will ask you to wait in the foyer if they already have someone at the desk to maintain confidentiality/privacy.

Self Booking in machine

You do not have to go the reception desk to acknowledge that you have arrived for an appointment.  We do have a self booking in machine which is very easy to use. The machine requires you to touch the screen to confirm your day and month of birth and gender.   

It will not be able to find your appointment if you are over 20 minutes late and you will need to speak to a receptionist on that occasion.

If you do not say you are here the doctor will not call your name and you will miss your appointment.

PLEASE NOTE THAT WHEN BOOKING APPOINTMENTS ONLINE, ONLY THE AVAILABLE APPOINTMENTS WILL SHOW.  IF A SPECIFIC DOCTOR IS NOT LISTED THEY HAVE NO AVAILABLE APPOINTMENTS AT THE MOMENT AND YOU WILL NEED TO LOOK AGAIN TOMORROW OR CONTACT THE SURGERY DIRECTLY.

 https://111.nhs.uk/covid-19%MCEPASTEBIN%