PLEASE COULD WE ASK YOU TO WEAR A FACE MASK OR FACE COVERING WHEN ATTENDING THE SURGERY
PATIENTS - PLEASE CONSIDER...
Is your telephone call to the Surgery on a Monday urgent?
Mondays are our busiest days and if your request is non-urgent we would kindly ask that you call on another day of the week
20 MAY 2020
PLEASE BE ADVISED THAT IF YOU OR ANY MEMBER OF YOUR HOUSEHOLD HAVE SYMPTOMS OF COUGH, TEMPERATURE OR LOSS OR CHANGE IN SMELL OR TASTE
DO NOT COME TO THE SURGERY
ADVICE FOR PARENTS
Please see the link below
Advice for Parents
Moat House Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here:
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.
If your outcome indicates that an appointment is required, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
You can even download the App via Google Play and Apple store
GP ROUTINE APPOINTMENTS SUSPENDED
Coronavirus national emergency
We are no longer making routine face to face appointments
Unfortunately, due to the unprecedented coronavirus national emergency and following the latest government advice we are now longer booking routine face-to-face appointments. This is for the safety of both our patients and our staff. Instead we are offering an enhanced telephone service from clinicians.
If you would like to receive a phone call please ring 01487 822230 (8am to 6pm, Monday to Friday) or alternatively you can contact us with non-urgent queries via email on email@example.com
We will still see patients where it is clinically essential, after we have done a telephone assessment.
We are working to keep all of our patients as safe as we can. This means "remote by default" including phone and email contact.
The dispensing of repeat medications will continue as usual. Please arrange for someone else to collect your prescription if you have any respiratory symptoms or feel unwell.
Appointments for INR will continue as normal for now however you must not attend if you have any symptoms of fever (temperature), cough or any loss or change in smell or taste.
For further advice about coronavirus and how you can prevent the spread please read the advice on NHS 111. This link also takes you to the NHS 111 online service which you should use if you are concerned that you might have symptoms of the cornavirus
ADVICE FOR SELF-ISOLATION
Tips for staying at home
It's important to stay at home to stop coronavirus spreading.
- try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health condition
- ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them
sleep alone if possible
regularly wash your hands with soap and warm water for at least 20 seconds
try to stay away from older people and those with long-term health conditions
drink plenty of water and take everyday painkillers, such as paracetamol and ibuprofen, to help with your symptoms
Urgent advice: Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
NHS 111 online coronavirus service - https://111.nhs.uk/
Only call 111 if you cannot get help online.
CORONAVIRUS - COVID-19
ADVICE FOR THE PUBLIC - 9 MARCH 2020
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
It is essential that an accurate travel history is obtained from all patients with acute respiratory infections, using any one of the following: -
- cough or fever;
- shortness of breath
If you have returned from the following specific areas in the last 14 days, you should contact NHS 111 online at https://111.nhs.uk/covid-19 and self-isolate even if you do not have symptoms: -
- Specific lockdown areas in Northern Italy as designated by the government of Italy
- Special care zones in South Korea as designated by the government of the Republic of South Korea
- Hubei province
Stay indoors and avoid contact with other people if you've travelled to the UK from the following places in the last 14 days and have a cough, high temperature or shortness of breath, even if you're symptoms are mild: -
- Mainland China outside of Hebei province
- Italy outside of lockdown areas
- South Korea outside of the special care zones
- Hong Kong
Stay indoors and avoid contact with other people as you would with the flu;
DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to: -
- Always carry tissues with you and use them to catch your cough or sneeze, then bin the tissue and wash your hands or use a sanitiser gel;
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available;
- Avoid touching your eyes, nose and mouth with unwashed hands;
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at: https://www.nhs.uk/conditions/coronavirus-covid-19/
DUE TO COVID-19 WE ARE TEMPORARILY SUSPENDING BOOKING APPOINTMENTS WITH ONLINE ACCESS
NOW AVAILABLE - Evening and Weekend appointments with West Cambs Federation
The Moat House Surgery is a member of the West Cambs Federation. This is an organisation which has been set up to provide additional services to the patients of practices in Huntingdon, the Fens and surrounding villages. Patients of our practice are now able to book routine appointments to be seen by doctors, nurses and healthcare assistants in the evenings and at weekends in Extended Access Clinics
These appointments are being provided at 5 different surgeries across the area to make it as accessible as possible for all patients. The clinics are as follows:
Acorn Surgery, Oak Drive, Huntingdon.
Brampton & Alconbury Surgeries.
Buckden Surgery, Mayfield. Buckden.
Cornerstone Surgery, Elwyn Road, March.
Cromwell Place Surgery, Cromwell Place, St. Ives.
You can make an appointment, that suits you best, at any of the sites - not just the one nearest to your home.
To book an appointment contact us on 01487 822230 - and we will book your appointment for you.
Self Help section on the Website
Please scroll to the bottom of the home page to find a page to guide you in the treatment some common illness that could be treated without a visit to the doctors. The Self Help page provides some useful links and information.
Online Access to Medical Records
We are pleased to inform you that as of 1 April 2016 you will be able to view all coded information held in your medical records online. If this is something that you would like to use and you are over 16 years of age, please speak to one of our reception team who, on seeing some form of photo ID, will be able to issue you with login details and a password. Until 1 April 2016 you are able to view your medication, Allergies and Immunisation status.
If you already book online/get repeat prescriptions online, you will also need a new password for this section, so will need to speak to reception.
Each appointment to see a clinician at the Moat House surgery is booked for 10 minutes. Please be aware that if you have multiple problems you wish to discuss you may require extra time. You should discuss this with the receptionist when booking the appointment who will then allocate an extra appointment time to ensure you get the time needed. This will also help the doctor to keep to time, to prevent long waiting times.
Please be careful when dialing the appointment line numbers
Our appointment line, 01487 824033, is very similar to a household number who has been getting a lot of calls due to patients dialing incorrectly. Please be careful when dialing to ensure you get through to the correct number.