Latest News

Mental Health Support 

All mental health services currently remain open, however due to capacity available whilst dealing with the challenges of the pandemic, there may be delays to planned, non-urgent appointments and referrals. Support available includes:

  • For wellbeing support patients can contact the Lifeline Helpline 11am-11pm on 0808 808 2121.
  • Please continue to call PCMH staff for advice and support around the management of mental health in primary care. 
  • Patients can self-refer to the Psychological Wellbeing Service if they require therapy here
  • Crisis services are running as normal, and patients can contact the First Response Service by calling 111 and selecting option 2 (in Wisbech call 111, select option 1 and ask to be put through to FRS).
  • For details of other support available within the community please visit www.keep-your-head.com

COVID-19 Vaccination update

We are really pleased to be able to share an update with you about the Covid-19 vaccination programme.

We are all working incredibly hard to deliver the Covid-19 vaccine and are on track to offer vaccines to our most vulnerable patients by the middle of February.

Understandably, this is very challenging to deliver. Our practice is part of a group of local GP practices called the St Ives Primary Care Network (PCN) looking after the healthcare of patients in the local area. It was agreed nationally that the vaccinations will be delivered to one GP practice within each PCN which will act as a hub to give the vaccinations to patients of all practices within the PCN. By using one location it means we can use all our skilled staff in one location to provide the vaccination clinics. Our local vaccination hub is the Old Exchange Surgery on East Street in St Ives.

Our site became operational on Saturday 16 January 2021.  We are notified about each vaccine delivery three days before it is due to arrive and only then can we start to book patients in.

The vaccine priority groups (i.e. who gets called for a vaccine when) have been decided centrally by NHS England. We have no ability to alter this or make exceptions. The first groups to be vaccinated are over 80s, care home residents and staff, health and social care workers. As we have almost completed these groups, we will soon start inviting patients in their late 70s.

As each cohort is completed, we can then begin calling those in the next priority group. We are not allowed to offer a choice of vaccine. Again, this is a national mandate. Our priority has to be to ensure that no vaccine is wasted, and that every dose is given to an eligible patient. Automated booking systems are being used to help deal with the huge administrative task of booking thousands of vaccine appointments in an extremely tight timescale and to ensure the process is easy and efficient for our patients to use.

Those with mobile phone numbers on their records will be contacted by text initially, therefore if we do not have a record of your current mobile number, please ensure you update us with your mobile number. As soon as we are able to book appointments for your age group you will be contacted.

We understand that everyone is eager to have the vaccine, but please DO NOT contact Reception about this until you are invited to do so. As we are sure you can imagine, we are all working incredibly hard to deliver the vaccine to our patients, at the same time as providing care to all those who need it. Please be aware that while we are delivering Covid-19 vaccinations some of our routine clinics and appointments may need to be postponed or rearranged. We will contact you directly if this impacts you – please do not contact the surgery. If you do not hear from us, please attend your booked appointment.

For anyone who’s had their vaccine it’s essential you continue to follow national guidelines as well as continuing to wash your hands, wear a face mask and social distance from other people.

You can find out more about the local Covid-19 vaccination programme here: https://www.cambridgeshireandpeterboroughccg.nhs.uk/news-and-events/latest-news/covid-19-national-vaccination-programme/

Thank you for your ongoing support. 

GOOD NEWS! OUR COVID-19 VACCINATIONS ARE STARTING!

 

In line with Government guidance, we are pleased to confirm that COVID-19 vaccination appointments are now being offered to patients aged 80 and over who are registered with our practice.

 

Patients will be invited to attend a clinic in St Ives and the location confirmed in the invitation.  There is no parking at the vaccination site but we have arranged free parking at the following locations for any patients attending their vaccination appointments on the day of the clinics:-

 

  • Globe Place Car Park – PE27 5PP
  • East Street Car Park – PE27 5PL
  • Darwoods Pond Car Park – PE27 5PE
  • Cattle Market Car Park – PE27 5JE

 

The first clinics are now fully booked but more appointments will be available soon.  If you are aged 80 or over and do not already have an appointment please don’t worry, you will not be missed and we will be contacting you as soon as we can.  We have a special team who will be telephoning patients directly to book these appointments with you so you do not need to contact us directly.

 

When you attend your vaccination appointment please wear a face mask or visor and continue to follow the social distancing guidance. These steps help to save lives

 

We will continue to roll out the vaccination programme as quickly as we can. 

 

What to expect when you arrive for your vaccination appointment

 

When you are invited to your vaccination appointment there are a few things we need you to do to help ensure everything runs smoothly.

 

  • Please arrive close to your appointment time - there is no need to arrive early as appointments are carefully spaced
  • Please use the car parks available (see above).  Very limited drop off and collection will be available for those who really need it
  • Please wrap up warm but wear clothing that you can easily remove your upper arm for your vaccination
  • Please wear a face mask or visor and maintain social distance
  • Please follow the marshalls who will be on hand to direct and support you
  • Please do not attend if you are self-isolating because you have been contacted by Track & Trace or if you have any signs or symptoms of COVID-19
  • After your vaccination, we will need you to remain on site for 15 minutes.

 

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MONDAY 11 JANUARY 2021

IMPORTANT CV19 VACCINATION INFORMATION

People aged 80 and over, as well as care home workers, will be the first to receive the CV19 vaccination.  A dedicated Team from across the Health & Social Care Team have been working through the weekend to prepare for this. 

This has involved a large number of text messages being sent to our patients requesting they clink on a link and follow the instructions to book an appointment.  Please note that this is a genuine text message.  Please do follow the link.  You will never be asked to give any bank details or be requested to pay for your vaccine.

If all the appointment slots have been taken, DO NOT WORRY.  You will be contacted by the NHS to book an appointment.

If you do not have a mobile smart phone, DO NOT WORRY.  You will be contacted by the NHS by telephone or letter to book an appointment.

For further information see: 

https://www.cambridgeshireandpeterboroughccg.nhs.uk/news-and-events/latest-news/covid-19-national-vaccination-programme/

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30 DECEMBER 2020

IMPORTANT INFORMATION

With immediate effect access to the Surgery is limited.  If you have an appointment please attend as normal but be advised that you will need to ring the bell/telephone Reception to let them know you are here.  A clinician will then come and collect you.

All services are available as normal.

If you would like to receive a phone call please ring 01487 822230 (8am to 6pm, Monday to Friday) or alternatively you can contact us with non-urgent queries via email on moat.house@nhs.net

We will still see patients where it is clinically essential, after we have done a telephone assessment.

We are working to keep all of our patients as safe as we can. This means "remote by default" including phone and email contact.

The dispensing of repeat medications will continue as usual. Please arrange for someone else to collect your prescription if you have any respiratory symptoms or feel unwell.

Appointments for INR will continue as normal for now however you must not attend if you have any symptoms of fever (temperature), cough or any loss or change in smell or taste.

For further advice about coronavirus and how you can prevent the spread please read the advice on NHS 111. This link also takes you to the NHS 111 online service which you should use if you are concerned that you might have symptoms of the cornavirus

https://111.nhs.uk/covid-19

PLEASE BE ADVISED THAT IF YOU OR ANY MEMBER OF YOUR HOUSEHOLD HAVE SYMPTOMS OF COUGH, TEMPERATURE OR LOSS OR CHANGE IN SMELL OR TASTE 

DO NOT COME TO THE SURGERY

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Message from Moat House Surgery

 

DUE TO THE CORONAVIRUS PANDEMIC

 

2020 FLU CAMPAIGN IS GOING TO BE DIFFERENT

 

We are still in the process of sending flu appointment letters out, so please don’t worry if you haven’t received one yet.

 

Due to the number of vaccinations performed during these clinics we ask that you read below and follow the recommendations.

 

Please check your appointment letter for the location of your appointment as we will be doing some of them at the Resource Centre, Warboys.

 

 

Please ensure that:

 

  • Due to social distancing guidelines, you arrive at the time stated on your letter. If you cannot make the assigned time, please contact the surgery now so we can make you another appointment.

 

  • You attend your appointment with the top of your arm easily accessible up to your shoulder.

 

  • We have 2 different vaccinations to give depending on your age. If a family member falls into a different age category it may not have been possible to invite you to the same clinic.

 

  • If a member of your household has a blood or clinic appointment before the end of November they will have their vaccination during this appointment and may not receive a letter.

 

  • Please let us know if you do not want to receive the flu vaccination this year by calling the surgery.

 

  • IF YOU ARE UNWELL ON THE DAY OF YOUR APPOINTMENT - DO NOT ATTEND. Call 01487 822230 when you are better to organise another appointment.

 

Many thanks for your co-operation

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Flu vaccinations: 50-64 YEAR OLD AGE GROUP

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

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PATIENTS 

PLEASE COULD WE ASK YOU TO WEAR A FACE MASK OR FACE COVERING WHEN ATTENDING THE SURGERY

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PATIENTS - PLEASE CONSIDER...

Is your telephone call to the Surgery on a Monday urgent?

Mondays are our busiest days and if your request is non-urgent we would kindly ask that you call on another day of the week

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20 MAY 2020

PLEASE BE ADVISED THAT IF YOU OR ANY MEMBER OF YOUR HOUSEHOLD HAVE SYMPTOMS OF COUGH, TEMPERATURE OR LOSS OR CHANGE IN SMELL OR TASTE 

DO NOT COME TO THE SURGERY

ADVICE FOR PARENTS

Please see the link below

Advice for Parents

 

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DOCTOR LINK

d link

Moat House Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here:

 

https://app.doctorlink.com/moathousesurgery/register

 

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

 

The symptom checker will ask you a number of questions to help to identify your problem.

 

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

 

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

 

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

 

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

You can even download the App via Google Play and Apple store

 

GP ROUTINE APPOINTMENTS SUSPENDED

Coronavirus national emergency

We are no longer making routine face to face appointments

Unfortunately, due to the unprecedented coronavirus national emergency and following the latest government advice we are now longer booking routine face-to-face appointments. This is for the safety of both our patients and our staff. Instead we are offering an enhanced telephone service from clinicians.

If you would like to receive a phone call please ring 01487 822230 (8am to 6pm, Monday to Friday) or alternatively you can contact us with non-urgent queries via email on moat.house@nhs.net

We will still see patients where it is clinically essential, after we have done a telephone assessment.

We are working to keep all of our patients as safe as we can. This means "remote by default" including phone and email contact.

The dispensing of repeat medications will continue as usual. Please arrange for someone else to collect your prescription if you have any respiratory symptoms or feel unwell.

Appointments for INR will continue as normal for now however you must not attend if you have any symptoms of fever (temperature), cough or any loss or change in smell or taste.

For further advice about coronavirus and how you can prevent the spread please read the advice on NHS 111. This link also takes you to the NHS 111 online service which you should use if you are concerned that you might have symptoms of the cornavirus

https://111.nhs.uk/covid-19

 

ADVICE FOR SELF-ISOLATION

Tips for staying at home

It's important to stay at home to stop coronavirus spreading.

Do

  • try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health condition
  • ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them
  • sleep alone if possible

  • regularly wash your hands with soap and warm water for at least 20 seconds

  • try to stay away from older people and those with long-term health conditions

  • drink plenty of water and take everyday painkillers, such as paracetamol and ibuprofen, to help with your symptoms

Don't

  • do not have visitors (ask people to leave deliveries outside)
  • do not leave the house, for example to go for a walk, to school or public places

Please go to https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/ for self-isolation advice/tips

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

NHS 111 online coronavirus service - https://111.nhs.uk/

Only call 111 if you cannot get help online.

CORONAVIRUS - COVID-19

ADVICE FOR THE PUBLIC - 9 MARCH 2020

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.  The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

It is essential that an accurate travel history is obtained from all patients with acute respiratory infections, using any one of the following: -

  • cough or fever;
  • shortness of breath

If you have returned from the following specific areas in the last 14 days, you should contact NHS 111 online at https://111.nhs.uk/covid-19 and self-isolate even if you do not have symptoms: -

Iran

  • Specific lockdown areas in Northern Italy as designated by the government of Italy
  • Special care zones in South Korea as designated by the government of the Republic of South Korea
  • Hubei province

Stay indoors and avoid contact with other people if you've travelled to the UK from the following places in the last 14 days and have a cough, high temperature or shortness of breath, even if you're symptoms are mild: - 

    • Mainland China outside of Hebei province
    • Italy outside of lockdown areas
    • South Korea outside of the special care zones
    • Cambodia
    • Hong Kong
    • Japan
    • Laos
    • Macau
    • Malaysia
    • Myanmar
    • Singapore
    • Taiwain
    • Thailand
    • Vietnam

Stay indoors and avoid contact with other people as you would with the flu;

DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.  A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict regulations.  This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation.  Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate.  Specific guidance has also been shared with NHS staff to help safeguard them and others  Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to: -

  • Always carry tissues with you and use them to catch your cough or sneeze, then bin the tissue and wash your hands or use a sanitiser gel;
  • Wash your hands often with soap and water, especially after using public transport.  Use a sanitiser gel if soap and water are not available;
  • Avoid touching your eyes, nose and mouth with unwashed hands;
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at: https://www.nhs.uk/conditions/coronavirus-covid-19/

DUE TO COVID-19 WE ARE TEMPORARILY SUSPENDING BOOKING APPOINTMENTS WITH ONLINE ACCESS

NOW AVAILABLE - Evening and Weekend appointments with West Cambs Federation

The Moat House Surgery is a member of the West Cambs Federation. This is an organisation which has been set up to provide additional services to the patients of practices in Huntingdon, the Fens and surrounding villages. Patients of our practice are now able to book routine appointments to be seen by doctors, nurses and healthcare assistants in the evenings and at weekends in Extended Access Clinics

These appointments are being provided at 5 different surgeries across the area to make it as accessible as possible for all patients. The clinics are as follows:

Acorn Surgery, Oak Drive, Huntingdon.

Brampton & Alconbury Surgeries.

 Buckden Surgery, Mayfield. Buckden. 

Cornerstone Surgery, Elwyn Road, March. 

Cromwell Place Surgery, Cromwell Place, St. Ives.

You can make an appointment, that suits you best, at any of the sites - not just the one nearest to your home. 

To book an appointment contact us on 01487 822230 - and we will book your appointment for you.

GDPR 

New Data Protection regulations come into force on 25th May 2018. Please see the Practice Policies section on our website for the Surgeries Privacy Policy which explains how the information we hold on you is used.

Self Help section on the Website

Please scroll to the bottom of the home page to find a page to guide you in the treatment some common illness that could be treated without a visit to the doctors.  The Self Help page provides some useful links and information.

Online Access to Medical Records

We are pleased to inform you that as of 1 April 2016 you will be able to view all coded information held in your medical records online. If this is something that you would like to use and you are over 16 years of age, please speak to one of our reception team who, on seeing some form of photo ID, will be able to issue you with login details and a password. Until 1 April 2016 you are able to view your medication, Allergies and Immunisation status.

If you already book online/get repeat prescriptions online, you will also need a new password for this section, so will need to speak to reception.

 

 

 Appointment times 

 Each appointment to see a clinician at the Moat House surgery is booked for 10 minutes.  Please be aware that if you have multiple problems you wish to discuss you may require extra time.  You should discuss this with the receptionist when booking the appointment who will then allocate an extra appointment time to ensure you get the time needed.  This will also help the doctor to keep to time, to prevent long waiting times.

 

 Please be careful when dialing the appointment line numbers

 

Our appointment line, 01487 824033, is very similar to a household number who has been getting a lot of calls due to patients dialing incorrectly.  Please be careful when dialing to ensure you get through to the correct number.

 

 

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