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Latest News

DOCTOR LINK

d link

Moat House Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here:

 

https://app.doctorlink.com/moathousesurgery/register

 

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

 

The symptom checker will ask you a number of questions to help to identify your problem.

 

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

 

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

 

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

 

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

You can even download the App via Google Play and Apple store

 

20 MARCH 2020

PLEASE BE ADVISED THAT IF YOU OR ANY MEMBER OF YOUR HOUSEHOLD HAVE HAD A COUGH OR TEMPERATURE SYMPTOMS IN THE LAST 14 DAYS

DO NOT COME TO THE SURGERY

If you are having to self-isolate at home and require a "sick note" click on the link below to request an Isolation Note from NHS 111

https://111.nhs.uk/isolation-note/

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

NHS 111 online coronavirus service - https://111.nhs.uk/

Only call 111 if you cannot get help online.

GP ROUTINE APPOINTMENTS SUSPENDED

Coronavirus national emergency

We are no longer making routine face to face appointments

Unfortunately, due to the unprecedented coronavirus national emergency and following the latest government advice we are now longer booking routine face-to-face appointments. This is for the safety of both our patents and our staff. Instead we are offering an enhanced telephone service from clinicians.

If you would like to receive a phone call please ring 01487 822230 (8am to 6pm, Monday to Friday) or alternatively you can contact us with non-urgent queries via email on moat.house@nhs.net

We will still see patients where it is clinically essential, after we have done a telephone assessment.

We are working to keep all of our patients as safe as we can. This means "remote by default" including phone and email contact.

The dispensing of repeat medications will continue as usual. Please arrange for someone else to collect your prescription if you have any respiratory symptoms or feel unwell.

Appointments for INR and blood tests will continue as normal for now however you must not attend if you have any symptoms of fever (temperature), cough or other new respiratory symptoms. Please ring the Surgery to discuss your blood test appointment if you have any symptoms.

For further advice about coronavirus and how you can prevent the spread please read the advice on NHS 111. This link also takes you to the NHS 111 online service which you should use if you are concerned that you might have symptoms of the cornavirus

https://111.nhs.uk/covid-19

13 March 2020

 The GP Surgery has received a press release from Cambridgeshire Local Medical Committee which states: -

 PRESS RELEASE: Cambridgeshire General Practice response to COVID-19 Pandemic

 

The COVID-19 Pandemic is having an unprecedented impact on the National Health Service across the country, stretching services which were already struggling. Cambridgeshire general practice is adapting to these pressures on a day-by-day basis; reacting and implementing the expert advice from NHS England and Public Health England. Therefore, it is imperative that patients understand that they will see rapid changes in the way Cambridgeshire General Practice functions.

 

All changes will be designed to reduce the spread of the virus and minimise the impact of COVID-19 on our most vulnerable and frail patients. It is potentially likely that your practice may suggest that:

1) Routine GP appointments will be suspended whilst surgeries concentrate on urgent care for the most unwell.

2) Patients will see a move from face-to-face appointments to telephone and virtual appointments.

3) Practices will move to a system where ALL patients will need to speak to a medical professional to determine the need for an appointment (telephone triage).

 

Chief Executive of Cambs LMC, GP Dr Katie Bramall-Stainer said, “On behalf of all practices we ask Cambridgeshire residents to bear with GPs and their teams during this period of high demand and uncertainty, and follow updates on practice websites and SMS messages.”

 

We would like to highlight the following from the Government’s announcement on Thursday 12 March:

- Patients can find information via the NHS website - https://www.nhs.uk/conditions/coronavirus-covid-19/

- If you think you have COVID-19 symptoms please go to 111 online DO NOT ATTEND YOUR GP SURGERY - https://111.nhs.uk/

- Please follow the new NHS advice to self-isolate at home for 7 days if you have:

o a fever AND / OR

o a new persistent cough

o if your symptoms are manageable at home and you would not ordinarily require medical attention please do not call 111 unless your condition deteriorates.

 

- At this point in time GPs CANNOT test for the coronavirus which causes COVID-19

 

Cambridgeshire Local Medical Committee would like to thank patients for their understanding and thank all our front-line NHS staff for continuing to do the very best for Cambridgeshire’s patients under very difficult circumstances.

ADVICE FOR SELF-ISOLATION

Tips for staying at home

It's important to stay at home to stop coronavirus spreading.

Do

  • try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health condition
  • ask friends and family and delivery services to deliver things like food shopping and medicines – but avoid contact with them
  • sleep alone if possible

  • regularly wash your hands with soap and warm water for at least 20 seconds

  • try to stay away from older people and those with long-term health conditions

  • drink plenty of water and take everyday painkillers, such as paracetamol and ibuprofen, to help with your symptoms

Don't

  • do not have visitors (ask people to leave deliveries outside)
  • do not leave the house, for example to go for a walk, to school or public places

Please go to https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/ for self-isolation advice/tips

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

NHS 111 online coronavirus service - https://111.nhs.uk/

Only call 111 if you cannot get help online.

CORONAVIRUS - COVID-19

ADVICE FOR THE PUBLIC - 9 MARCH 2020

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.  The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

It is essential that an accurate travel history is obtained from all patients with acute respiratory infections, using any one of the following: -

  • cough or fever;
  • shortness of breath

If you have returned from the following specific areas in the last 14 days, you should contact NHS 111 online at https://111.nhs.uk/covid-19 and self-isolate even if you do not have symptoms: -

Iran

  • Specific lockdown areas in Northern Italy as designated by the government of Italy
  • Special care zones in South Korea as designated by the government of the Republic of South Korea
  • Hubei province

Stay indoors and avoid contact with other people if you've travelled to the UK from the following places in the last 14 days and have a cough, high temperature or shortness of breath, even if you're symptoms are mild: - 

    • Mainland China outside of Hebei province
    • Italy outside of lockdown areas
    • South Korea outside of the special care zones
    • Cambodia
    • Hong Kong
    • Japan
    • Laos
    • Macau
    • Malaysia
    • Myanmar
    • Singapore
    • Taiwain
    • Thailand
    • Vietnam

Stay indoors and avoid contact with other people as you would with the flu;

DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.  A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict regulations.  This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation.  Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate.  Specific guidance has also been shared with NHS staff to help safeguard them and others  Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to: -

  • Always carry tissues with you and use them to catch your cough or sneeze, then bin the tissue and wash your hands or use a sanitiser gel;
  • Wash your hands often with soap and water, especially after using public transport.  Use a sanitiser gel if soap and water are not available;
  • Avoid touching your eyes, nose and mouth with unwashed hands;
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at: https://www.nhs.uk/conditions/coronavirus-covid-19/

DUE TO COVID-19 WE ARE TEMPORARILY SUSPENDING BOOKING APPOINTMENTS WITH ONLINE ACCESS

NOW AVAILABLE - Evening and Weekend appointments with West Cambs Federation

The Moat House Surgery is a member of the West Cambs Federation. This is an organisation which has been set up to provide additional services to the patients of practices in Huntingdon, the Fens and surrounding villages. Patients of our practice are now able to book routine appointments to be seen by doctors, nurses and healthcare assistants in the evenings and at weekends in Extended Access Clinics

These appointments are being provided at 5 different surgeries across the area to make it as accessible as possible for all patients. The clinics are as follows:

Acorn Surgery, Oak Drive, Huntingdon.

Brampton & Alconbury Surgeries.

 Buckden Surgery, Mayfield. Buckden. 

Cornerstone Surgery, Elwyn Road, March. 

Cromwell Place Surgery, Cromwell Place, St. Ives.

You can make an appointment, that suits you best, at any of the sites - not just the one nearest to your home. 

To book an appointment contact us on 01487 822230 - and we will book your appointment for you.

GDPR 

New Data Protection regulations come into force on 25th May 2018. Please see the Practice Policies section on our website for the Surgeries Privacy Policy which explains how the information we hold on you is used.

Self Help section on the Website

Please scroll to the bottom of the home page to find a page to guide you in the treatment some common illness that could be treated without a visit to the doctors.  The Self Help page provides some useful links and information.

Online Access to Medical Records

We are pleased to inform you that as of 1 April 2016 you will be able to view all coded information held in your medical records online. If this is something that you would like to use and you are over 16 years of age, please speak to one of our reception team who, on seeing some form of photo ID, will be able to issue you with login details and a password. Until 1 April 2016 you are able to view your medication, Allergies and Immunisation status.

If you already book online/get repeat prescriptions online, you will also need a new password for this section, so will need to speak to reception.

 

 

 Appointment times 

 Each appointment to see a clinician at the Moat House surgery is booked for 10 minutes.  Please be aware that if you have multiple problems you wish to discuss you may require extra time.  You should discuss this with the receptionist when booking the appointment who will then allocate an extra appointment time to ensure you get the time needed.  This will also help the doctor to keep to time, to prevent long waiting times.

 

 Please be careful when dialing the appointment line numbers

 

Our appointment line, 01487 824033, is very similar to a household number who has been getting a lot of calls due to patients dialing incorrectly.  Please be careful when dialing to ensure you get through to the correct number.

 

 

Health News from the BBC and the NHS

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