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Please be aware that there is another surgery with a similar name - Please double check the contact details as we are based in Cambridgeshire.
Moat House Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here:
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.
If your outcome indicates that an appointment is required, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
You can even download the App via Google Play and Apple store
Please see the 'Your Health' section at the bottom of the right hand side of the website for useful links and information about your health.
Please be aware that the fire alarm will be tested at the surgery every Monday morning at approx. 9am. Unless instructed otherwise by a member of staff no action will be needed by yourselves.
If you are planning on registering with the practice you can submit or download a copy of the NHS registration form via "New Patients". It is worth saying that we do have a defined catchment area and you will still need to attend the surgery for this form to be signed. All new patients will also need to confirm that they are happy to "share" their care records. If you do not wish this then please access the "Summary Care Record" under further information for the Opt Out Form.
By accessing "travel vaccinations" in Further Information you can complete the practice travel questionnaire. This will save you having to collect one from the surgery. Once completed please ensure that you submit and we will print if off this end. Once we have your details we will contact you to arrange an appointment for your travel injections (if needed).
By accessing "prescriptions" you can complete an automated repeat prescription request form which once submitted will be processed by our reception/dispensing team ready for collection within 2 working days (not counting weekends please).
We would also request that you tell us exactly what you need rather than "all my tablets". If we are not sure we will have to contact you for clarification which could delay you getting your prescription.
If you require a repeat prescription please could you give us at least 2 working days to get your prescription ready (not counting a weekend or bank holiday).
Requests may be made as follows:-
If you are on regular repeat medication, you will be asked to attend for check-ups. This is to ensure that the medication is still working effectively and safely, and that your care cannot be improved in any way.
In case of emergency we will always try to dispense within 24 hours on request. However please give us 48 hours notice if at all possible.
All patients living more than 1.5 miles from a dispensing chemist will be eligible to collect their medication from the surgery dispensary. The dispensary is open during surgery hours 8.00 - 1.00 , 2.00 - 6.00pm. We would ask patients to avoid 1.00-2.00pm during our dispensers lunch break. If you would like to pick up your medication from the surgery and live more then 1.5 miles from a chemist, please speak to a member of the dispensary or reception teams.
During the year you may be asked to have a face-to-face meeting with one of our dispensers for them to undertake a quick review of your medication, this is a requirement of their job so we would welcome your co-operation. The meeting should not take more than a few minutes and would be arranged at a mutually convenient day/time.
This is an option for all patients, at the time of collecting your medication you now have the option to book your next supply. This means that you will not need to contact the surgery again until your collection date, as the dispenser will be responsible for generating your repeat medication. This is particularly useful for patients that have a regular 28 day supply. Please ask for more information when you next see the dispenser.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2019, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9.15, whereas a three month PPC will cost you £29.65 and a 12 month PPC £105.90.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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